Privacy Policy
Last Updated: September 2026
1. Introduction
Welcome to Pixora Studio (“we,” “our,” or “us”). We operate a web-based marketplace platform designed to seamlessly connect clients requiring professional cleaning services with admin-approved, independent cleaning companies who bid on service requests.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our platform or utilize our matchmaking services. Whether you are a project owner seeking cleaning services (“Client”) or a verified service provider bidding on work (“Cleaning Company”), we are committed to respecting your privacy and protecting your personal data with complete transparency.
2. Information We Collect
To operate our competitive bidding platform efficiently, we collect specific types of personal and business information depending on your user role.
A. From Clients
- Contact Details: Full name, email address, phone number, and physical service address where cleaning is required.
Service - Specifications: Property size, room counts, requested scope of work, access instructions, and preferred service dates.
- Communications: Messages, feedback, and notes submitted through our quote request forms or support channels.
B. From Cleaning Companies
- Business Verification Details: Registered business name, business address, tax identification numbers, and owner/representative contact details.
- Compliance Documentation: Proof of liability insurance, business licenses, and background check verifications required for administrative approval.
- Platform Activity: Bid amounts, service coverage zones, work history, and client rating metrics.
3. How We Collect Information
We gather data through directly provided inputs and automated interaction logging:
- Direct Submission: Information you enter when filling out a quotation request form, submitting a company registration application, or communicating directly with our platform administrators.
- Automated Technologies: Technical metadata collected via cookies and server logs when you navigate our site, including IP addresses, browser types, and device attributes.
- Tokenized Link Access: Unique identifiers embedded within secure URLs emailed to clients to manage quote requests without requiring traditional password logins.
4. How We Use Your Information
We strictly limit the use of your data to operational, trust-building, and service-delivery functions:
- Matchmaking & Bidding: Anonymized job parameters (location neighborhood, scope, timeframe) are made visible to approved Cleaning Companies so they may calculate and submit accurate bids.
- Data Isolation Guarantee: A Client’s full contact information and exact street address are withheld from all bidding companies and are only shared with the single winning Cleaning Company once a bid is accepted by the Client or selected by our matching algorithm.
- Platform Verification: Reviewing Cleaning Company credentials to maintain platform safety and quality standards.
- Service Notifications: Sending automated email updates regarding bid statuses, quote confirmations, and administrative notices.
5. The Token/Link-Based Tracking System
To streamline the client experience, Pixora Studio utilizes a tokenized URL system. Clients access, track, and accept cleaning quotes via a unique, secure link sent to their registered email address, removing the need to memorize standard passwords.
User Responsibility: These access links contain secure authentication tokens unique to your quote request. You are responsible for maintaining the confidentiality of your personal link. Anyone with access to this link may view your job details and quote status. We strongly advise against forwarding your tracking links to unauthorized third parties.
6. Data Sharing & Third Parties
We do not sell, rent, or trade your personal data to third-party marketers. Data sharing occurs solely within the scope outlined below:
- Selected Service Providers: As detailed in Section 4, client contact details are transmitted strictly to the awarded Cleaning Company to fulfill the requested service.
- Infrastructure Vendors: Trusted third-party processors providing web hosting, database storage, email delivery services, and analytical logging (e.g., cloud hosting and transactional email services).
- Legal Obligations: We may disclose information if required by law enforcement, court orders, or state regulatory bodies to protect legal rights, platform safety, or defend against liability.
7. Data Security
We employ administrative, technical, and physical security measures to safeguard personal data. All traffic passing through Pixora Studio is encrypted in transit using Transport Layer Security (TLS/SSL). Verification documents submitted by cleaning companies are stored in secure cloud storage buckets with access restricted to authorized administrative personnel.
While we apply industry-standard protections, no internet transmission or electronic storage method is 100% secure. We cannot guarantee absolute security against malicious actors.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the operational purposes described in this policy
- Company Records: Approved Cleaning Company registration records and credentials are retained for the duration of the company’s active standing on our platform plus 3 years to comply with tax and administrative records obligations.
9. Cookies & Tracking
Pixora Studio uses functional and essential cookies to ensure basic platform performance, remember user preferences, and securely manage quote link sessions. You can configure your browser to block or alert you about these cookies, but essential functions of the platform may not perform correctly without them.
10. Your Rights
Depending on your jurisdiction, you possess specific legal rights regarding your personal data:
- Access & Correction: Request a copy of the personal information we hold about you or ask us to update inaccurate records.
- Deletion: Request that we permanently erase your personal data, subject to lawful retention requirements.
- Objection to Processing: Limit how we process specific data categories.
To exercise any of these rights, please contact our data team using the details provided below
11. Children's Privacy
Our platform is strictly intended for adult property owners, commercial representatives, and business operators. Pixora Studio does not knowingly collect or solicit personal information from individuals under 18 years of age. If we discover that a minor has provided us with personal data, we will promptly delete it from our servers.
12. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Changes take effect immediately upon publishing to this page. When significant modifications occur, we will update the “Last Updated” timestamp at the top of this document and notify active platform members via email where appropriate.